Shipping Policy
Last Updated: August 10, 2026
At Bazano, we want our customers to have clear information about how their orders are processed and delivered. This Shipping Policy explains our delivery coverage, shipping charges, processing time, delivery estimates, and what to do if your order is delayed or arrives with an issue.
Shipping Availability
Bazano currently ships within the United Kingdom only. We do not currently offer international shipping.
Shipping Charges
We offer free shipping on all orders within the United Kingdom. There are no additional standard shipping charges added to your order for delivery.
Shipping Carrier
Orders are delivered through Evri. Once your order has been dispatched, tracking information will be provided where available so you can follow the progress of your parcel.
Order Cut-Off Time
Our order cut-off time is 3:30 PM (GMT-5), Monday through Friday.
Orders placed before the 3:30 PM cut-off time will be considered for processing on that business day. Orders placed after 3:30 PM will be processed on the next applicable business day.Orders placed on weekends or outside our stated business hours will be processed on the next available business day.
Order Processing
Orders generally require 1–2 business days to be processed before dispatch.
Processing includes preparing your order for shipment and completing the necessary checks before it is handed to the delivery carrier.
Delivery & Transit Time
After your order has been processed and dispatched, the estimated transit time is 3–4 days.
The estimated overall delivery time is 4–6 days, including the processing and transit period.
These timeframes are estimates and may occasionally vary due to carrier operations, weather conditions, service disruptions, or other circumstances outside Bazano’s control.
Delayed or Late Packages
We understand that delivery delays can be frustrating. If your order has not arrived within the estimated 4–6 day delivery timeframe, please contact us so we can review the available delivery information and assist you.
When contacting us about a delayed order, please provide your order number and any available tracking information. This allows us to check the status of your shipment more efficiently.
Damaged Package or Product
If your parcel or product arrives damaged, please contact Bazano as soon as possible.
To help us properly review the issue, please provide your order number along with clear photographs of the packaging and the product received. We may request additional information if needed to assess the condition of the item and determine the appropriate resolution.If the issue is confirmed to be covered under our Returns & Refund Policy, we will provide the applicable next steps.
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address when placing an order.If you notice that your delivery information is incorrect, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.
Contact Us
If you have any questions regarding your order, delivery, tracking, or a delayed package, you can contact Bazano using the information below:
Business: Bazano
Email: support@bazano.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 28 Montrose Cres, Hamilton ML3 6LG, United Kingdom
We recommend including your order number whenever contacting us about an existing order.