Terms of Service
Last Updated: August 10, 2026
Welcome to Bazano. These Terms of Service explain the terms that apply when you visit our website, purchase our products, or use our services. By using our website or placing an order, you agree to follow these terms.
Using Our Website
You may use the Bazano website for lawful purposes and in accordance with these Terms of Service.You must not use the website in a way that could damage the website, interfere with its operation, attempt to gain unauthorised access, or violate any applicable law or regulation.Bazano reserves the right to restrict or suspend access to the website where reasonably necessary to protect the website, our customers, or our business.
Product Information
We make reasonable efforts to provide accurate information about our products, including product descriptions, photographs, sizes, materials, and other relevant details.Product images may appear slightly different depending on your device, screen settings, lighting, or other factors. We do not guarantee that every product image will appear exactly the same on every device.If you have a question about a product before placing an order, we recommend contacting our support team for clarification.
Product Availability
Product availability may change without notice.If an item becomes unavailable after an order has been placed and Bazano is unable to fulfil the order, we will contact the customer and provide information about the available options, which may include cancellation and an applicable refund.
Orders
When you place an order through our website, you are making a request to purchase the selected products.After your order is submitted, you should receive an order confirmation. Receiving an order confirmation does not prevent Bazano from addressing an issue such as an obvious pricing error, product availability problem, or other circumstance that prevents the order from being fulfilled.If we are unable to fulfil an order, we will contact the customer and take appropriate action regarding the order and any payment received.
Pricing
Prices displayed on the website are the prices applicable at the time of purchase unless an obvious error has occurred.Bazano reserves the right to update product prices and information at any time. Price changes will not affect an order that has already been successfully accepted and processed, except where an obvious pricing or technical error requires correction.
Payment
Bazano currently accepts PayPal as its payment method.
Payment must be successfully completed before an order can be processed for dispatch.
Payment processing is handled through PayPal and is subject to PayPal’s applicable terms and procedures.
Shipping
Bazano currently ships within the United Kingdom only.
We offer free shipping on orders, with no additional standard shipping charge. Orders are shipped using Evri.
Our standard processing time is 1–2 business days, with an estimated transit time of 3–4 days and an overall estimated delivery time of 4–6 days.
The order cut-off time is 3:30 PM (GMT+1), Monday through Friday. Orders placed after the cut-off time may be processed on the next applicable business day.
Delivery times are estimates and may occasionally be affected by circumstances outside Bazano’s reasonable control.
Order Cancellation
Customers may request cancellation within 1 day of placing an order.
Cancellation requests should be submitted as soon as possible. Once an order has entered processing or has already been dispatched, cancellation may no longer be possible.
If an eligible cancellation is accepted, any applicable refund will be processed through the original payment method according to our refund procedures.
Returns and Refund
Bazano accepts eligible returns within 20 days of the date the order was delivered.
Returns may be accepted for both defective and non-defective products, subject to the conditions stated in our Returns & Refund Policy.
For return requests involving a damaged, defective, or incorrect product, customers may be required to provide the order number and clear photographs of the product and packaging so that Bazano can review the reported issue.
Direct exchanges are not accepted. For standard returns, the customer is responsible for the return shipping cost. If Bazano sends an incorrect product or a product arrives damaged and the issue is confirmed, Bazano will cover the applicable return-label cost.
Bazano does not charge a restocking fee. The restocking fee is $0.
Approved refunds are processed within 8 business days after the applicable return has been received and reviewed. Payment providers may require additional time before the refunded amount becomes available.
Customer Responsibilities
Customers are responsible for providing accurate information when placing an order, including their name, delivery address, and contact details.Customers are also responsible for reviewing their order information before completing checkout and contacting Bazano promptly if they identify an error.If a product is returned due to damage, alteration, misuse, or another condition caused after delivery, the return may not qualify under our Returns & Refund Policy.
Intellectual Property
The content available on the Bazano website, including text, product descriptions, photographs, graphics, logos, designs, and other website materials, may belong to Bazano or its respective content providers.You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without appropriate permission.
Third-Party Services
Bazano may use third-party services to support website operations, payment processing, shipping, analytics, or other business functions.Third-party services may operate under their own terms and privacy policies. Customers should review the applicable terms of those services where appropriate.
Limitation of Liability
Bazano will take reasonable steps to operate the website and provide its services as described in these Terms of Service.However, Bazano cannot guarantee that the website will always be available without interruption or that every website function will be free from technical errors.
Bazano is not responsible for delays or disruptions caused by circumstances outside our reasonable control, including carrier delays, service interruptions, severe weather, or other unexpected events.Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
Changes to These Terms
Bazano may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable requirements.
When changes are made, the updated version will be posted on this page with a revised Last Updated date.
Contact Us
If you have any questions about these Terms of Service, your order, or our services, please contact Bazano:
Business: Bazano
Email: support@bazano.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 28 Montrose Cres, Hamilton ML3 6LG, United Kingdom