Returns & Refund Policy
Last Updated: August 10, 2026
At Bazano, we want our customers to have a clear understanding of how returns and refunds are handled. This policy explains when a product may be returned, what information we need to review a return request, who is responsible for return shipping, and how refunds are processed.
Return Window
We accept return requests within 20 days of the date your order was delivered.
To request a return, please contact Bazano within this 20-day period. Returns requested after the applicable return window may not be accepted unless otherwise required by applicable law.
Eligible Returns
Bazano accepts returns for both defective and non-defective products, subject to the conditions described in this policy.
For a non-defective return, the product should be returned in an appropriate condition and should not have been damaged, altered, or misused after delivery.
For defective, damaged, or incorrect products, we will review the reported issue before confirming the appropriate resolution.
Every return request is reviewed individually so that we can understand the condition of the product and the reason for the return.
Return Request & Proof
If you need to return a product because it is damaged, defective, incorrect, or has another issue, please contact us with your order number and clear photographs of the product.
Where relevant, please also provide photographs of the packaging in which the product arrived. The photographs help us verify the reported issue and determine the appropriate next step.We may request additional information or photographs if the information initially provided is not sufficient to properly assess the issue.
Product Condition
Before approving a return, Bazano may review the condition of the product and the reason for the return.If a product is reported as defective or damaged, we will assess whether the reported issue was present when the product was received or occurred during delivery.
If Bazano provides a replacement or otherwise resolves an issue and the replacement product is subsequently received damaged or with a different issue, please contact us and provide photographs and details of the condition in which the replacement was received. We will review the situation and advise you on the appropriate next step.
A product that has been damaged, altered, or misused after delivery may not qualify for a return under this policy.
Return Shipping
For standard returns, including returns where you have changed your mind or no longer want the product, the customer is responsible for the return shipping cost.
If Bazano sent you the wrong product or the product arrived damaged, and the issue is confirmed after review, Bazano will cover the cost of the return shipping label.
We will provide the applicable return instructions after reviewing and approving the return request.
Return Label
For returns that are the customer’s responsibility, the customer must arrange and pay for the return shipping.
When the return is due to an error by Bazano, such as receiving an incorrect product, or when the product arrived damaged and the issue is confirmed, Bazano will provide or cover the applicable return shipping label.
Customers should not send a return to Bazano without first contacting us and receiving return instructions.
Exchanges
Direct exchanges are not accepted.
If you would like a different product, you may need to return the original product in accordance with this policy and place a new order separately.
Restocking Fee
Bazano does not charge a restocking fee for approved returns.
Restocking fee: $0
Refund
Once an approved return has been received and reviewed, the refund will be processed within 8 business days.
The refund will be issued through the applicable original payment method used for the order, subject to the payment provider’s processing procedures.
Because Bazano accepts payments through PayPal, the time it takes for the refunded amount to appear in your account may also depend on PayPal’s processing time.
Late or Delayed Refunds
If your refund has been approved but you have not received it after the applicable processing period, please contact us.
We will review the refund status and provide any available information. You may also need to check your PayPal account or contact PayPal regarding the processing or posting of the refunded amount.
Refund processing times can vary after Bazano has completed the refund because payment providers may require additional time to make the funds available.
Return Approval
Submitting a return request does not automatically mean that the return has been approved.
Bazano will review the information provided, including the reason for the return and the condition of the product, before confirming whether the return is eligible under this policy.
If a return is approved, we will provide the necessary return instructions.
Contact Us
If you would like to request a return, report a damaged or incorrect product, or ask about a refund, please contact Bazano using the information below:
Business: Bazano
Email: support@bazano.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 28 Montrose Cres, Hamilton ML3 6LG, United Kingdom
When contacting us about a return or refund, please include your order number, reason for the return, and clear photographs where applicable so we can review your request properly.