FAQ
Last Updated: August 10, 2026
What does Bazano sell?
Bazano offers cushions across three main collections: Outdoor Chair Cushions, Decorative Cushions, and Fur Cushion.
Where does Bazano ship?
Bazano currently ships within the United Kingdom only. We do not currently offer international shipping.
Is shipping free?
Yes. Bazano offers free shipping on orders within the United Kingdom. There are no additional standard shipping charges for delivery.
Which shipping carrier does Bazano use?
Orders are shipped through Evri. Tracking information will be provided where available after your order has been dispatched.
How long does delivery take?
Orders generally require 1–2 business days for processing. After dispatch, the estimated transit time is 3–4 days.
The overall estimated delivery time is 4–6 days. Delivery times are estimates and may occasionally vary due to carrier operations or circumstances outside Bazano’s control.
What is Bazano’s order cut-off time?
Our order cut-off time is 3:30 PM (GMT+1), Monday through Friday.
Orders placed after 3:30 PM may be processed on the next applicable business day. Orders placed on weekends or outside our stated business hours will be processed on the next available business day.
What should I do if my package is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and available tracking information.
We will review the available delivery information and assist you with the next steps.
What should I do if my product arrives damaged?
Please contact Bazano as soon as possible and provide your order number and clear photographs of the product and packaging.
We will review the reported issue and determine the appropriate resolution according to our Returns & Refund Policy.
What if I received the wrong product?
If you receive an incorrect product, please contact us with your order number and clear photographs of the product received.
After reviewing and confirming the issue, Bazano will provide the appropriate return instructions and cover the applicable return-label cost.
Can I return a product if there is nothing wrong with it?
Yes. Bazano accepts returns for both defective and non-defective products, subject to the conditions in our Returns & Refund Policy.
For a standard return where the product is not defective or incorrect, the customer is responsible for the return shipping cost.
How long do I have to request a return?
Return requests must be made within 20 days from the date your order was delivered.
We recommend contacting us as soon as possible if you decide that you need to return an item.
Do I need to provide photos for a return?
For returns involving a damaged, defective, or incorrect product, clear photographs of the product are required so we can review the reported issue.
We may also request photographs of the packaging or additional information when necessary.
Do you accept direct exchanges?
No. Direct exchanges are not accepted.
If you want a different product, you may return the original item if it qualifies under our Returns & Refund Policy and then place a new order separately.
Who pays for return shipping?
For standard returns, the customer is responsible for the return shipping cost.
If Bazano sent the wrong product or the product arrived damaged and the issue is confirmed after review, Bazano will cover the applicable return-label cost.
Do you charge a restocking fee?
No. Bazano does not charge a restocking fee for approved returns.
Restocking fee: $0
How long does a refund take?
Once an approved return has been received and reviewed, the refund will be processed within 8 business days.
The refund will be issued through the applicable original payment method.
How will I receive my refund?
Bazano accepts payments through PayPal, so approved refunds are processed through the applicable original payment method.
The time required for the refunded amount to appear in your account may depend on PayPal’s processing procedures.
What should I do if my refund is delayed?
If your refund has been approved but you have not received it after the applicable processing period, please contact Bazano.
We will check the refund status and provide available information. You may also need to check your PayPal account or contact PayPal regarding the status of the refunded amount.
What payment method does Bazano accept?
Bazano currently accepts PayPal for payments.
Payment must be successfully completed before an order can be processed for dispatch.
Can I cancel my order?
Yes. You may request cancellation within 1 day of placing your order.
Please contact Bazano as soon as possible. Once an order has entered processing or has already been dispatched, cancellation may no longer be possible.
What information should I provide when contacting Bazano?
For an existing order, we recommend providing your order number.
For damaged, defective, or incorrect products, please also provide clear photographs of the product and, where relevant, the packaging.
For delayed deliveries, providing your available tracking information can also help us review the shipment.
How can I contact Bazano?
You can contact us through:
Email: support@bazano.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 28 Montrose Cres, Hamilton ML3 6LG, United Kingdom
Does Bazano store my payment information?
Payments are processed through PayPal. Bazano does not need to directly store your complete PayPal payment credentials to process your purchase.
For more information about how payment information is handled, please review our Privacy Policy and PayPal’s applicable privacy information.
How does Bazano handle my personal information?
Bazano may collect information needed to process orders, arrange delivery, provide customer support, handle returns and refunds, and operate the website.
For complete information about how personal information is collected, used, and protected, please review our Privacy Policy.
Can Bazano change its policies?
Bazano may update its policies from time to time to reflect changes to our business, website, services, or applicable requirements.
When a policy is updated, the revised version will be posted on the relevant policy page with an updated date.